FAQ

Frequently Asked Questions

When you sign up for an account with EAT Club we need to enter your company address in to our data system. This tells our drivers where to deliver your meal. We anticipate that we will have multiple folks from any given company opening an account with EAT Club, therefore, we use the domain name of your company email to associate you and all of your coworkers with the correct delivery address. Personal emails would not allow us to automatically associate you with your company.

We request phone numbers in case we need to reach you right away in regard to issues with an EAT Club order. We do not share any of your information outside of EAT Club and will only contact you with issues pertaining to EAT Club's ordering and delivery service.

The most common reason for this problem is that you have been logged out of your account. Simply go to www.myeatclub.com and click the "Login" button in the upper right hand corner. You will be prompted to enter your email and password to log back in to your account.

Simply click on the reset password button that is next to your login box. We will email you a password reset link that you must follow to reset your password. EAT Club does not have access to your password on our end, so please remember to write your password down. If you are unable to reset your password after following these steps, please contact us at support@myeatclub.com.

You can refer coworkers at your company or friends and family at another company. EAT Club currently serves multiple locations throughout the Bay Area and we are growing every day.

When you refer someone using our online referral form or by sharing your personal invite link, you get $5 EAT Club credit and your friend gets $5 too! The $5 will be credited to both accounts with your friend's first paid order. There's no limit on how many referrals you can make, so spread the word! This promotion does not apply to company-paid accounts.

We recommend you use the latest versions of Chrome and Firefox in order to have the best EAT Club experience.

View the full list of browsers we support

EAT Club closes the order window at exactly 10:30 am in order to ensure that meals are delivered to your office on time. At that time all orders are transmitted directly to the restaurants to start preparing meals for delivery. Unfortunately, orders that are not completed by 10:30am cannot be processed.

Group orders can be placed, modified or canceled up until 4:30pm PST the day before delivery.

Remember, EAT Club posts menus up to a week in advance, so order ahead!

EAT Club's delivery window begins at 11:45 am and ends at 12:30 pm. Group orders will be delivered first, then individual meals.

Yes, we do, however, have a 60 second delay to prevent duplicate orders. You will need to wait approximately 1 minute in between each order. For orders of 5 or more you may want to consider using the "Group" ordering page to order all of your selections at once.

We are only able to have 1 drop off site per company, unless they have multiple buildings. Typically, we deliver to the front desk or a break room so everyone can pick up in a convenient location. If a company has multiple buildings, we can have 1 drop spot per building. If all buildings are locked except for a main building, we will need to drop at the main building as delivery drivers are unable to wait with meals for customers to pick up.

EAT Club delivery drivers are given a limited amount of time to make all drop-offs on their route. They are unable to wait with food for pick-up, unpack meals or assist in setting up meetings. We will leave your food in a heat retaining orange bag at your front reception area or other designated drop off area. Our drivers are instructed not to perform any unpacking tasks as they typically result in a late delivery for the companies at the end of their route.

Our drivers will pick up delivery bags the day after a meal is delivered. This occurs whether you have placed an order that day or not. Please leave the bag with the cardboard insert inside at the drop off location. If for any reason your bag is not retrieved the next day, please inform us at bags@myeatclub.com.

Please do not return your used meal containers to EAT Club. The only items EAT Club would like you to return are the delivery bag with the cardboard insert inside. We do not collect used meal containers.

However, our containers are made of PP5 and are accepted at most recycling centers if you wish to recycle them yourself. http://www.recycleworks.org/plastics/index.html.

You may tip your driver by selecting the “Tip your driver” option during checkout.

Here at EAT Club we are doing our best to bring in new restaurants all the time. We understand how important it is to offer variety and we are definitely working to make that happen even more on every route.

Our Food Services Manager is on the road daily meeting with new restaurants to see if they will meet our cost point and quality standards. If you have any suggestions for restaurants in your area, please pass them along to support@myeatclub.com.

Customer feedback is vital at EAT Club. We select restaurants that are either 4 star or above on Yelp or come as a direct recommendation from our customers. The meal reviews completed by our customers are read daily and are used to help us determine if we will continue a relationship with a given restaurant. So if you love a restaurant and want to keep it on your rotation, please rate your meals!

Currently we source most of our meals from small local restaurants, and most of them do not have calorie counts and other nutritional information for their dishes. What we try to do right now is provide accurate item descriptions so that our customers have as much information as we do.

What we're planning to do as we become more established is to require our restaurant partners to provide the information, or calculate it ourselves based on their recipes. We've tried to do this already actually, but found it very difficult because many of these chefs do not have written recipes, and just cook based off experience. So, we're going to have to get larger before we can force the restaurants to comply.

At this time we are unable to provide customized meal requests. One of the factors for keeping our costs down is that we do not require the restaurants to provide special or modified meals. As we grow and have more buying power with our partner restaurants, we expect to be able to offer more options to our customers. So you can expect to see this type of offering in the future, but unfortunately, we cannot offer them currently. Since it does not cost anything to sign on and we do not require any minimum usage, it is definitely worth looking at the menus and ordering when an option that suits your needs is available.

At this time EAT Club does not provide drinks or desserts. We hope to offer this type of service in the future. We will make an announcement when we are ready to launch this phase of our service.

Currently EAT Club delivers during the lunch hour only. We may offer services on nights and weekends as we expand. This will be determined at a future date.

EAT Club is working very closely with our food providers to ensure we have all the ingredients in each meal. We list the ingredients under the meal description. You will also see illustrated captions for "contains nuts", "spicy", "vegetarian" and "hearty portion". We are developing our information system so you will see more detail on each meal as we grow.

Vegetarian

Vegan

Gluten Free

Low Carb

Hearty

Spicy

Very Spicy

Unfortunately no, we are unable to deliver to residential addresses.

We do not deliver on the following days:

Wednesday, January 1 New Year's Day
Monday, February 17 Presidents Day
Monday, May 26 Memorial Day
Friday, July 4 Independence Day Holiday
Monday, September 1 Labor Day
Thurs & Fri, November 27 & 28 Thanksgiving Holiday
TBA Winter Holiday Break

Please contact Customer Service at support@myeatclub.com if you have any questions or issues still requiring an answer.